NRECA International draws on the vast talent pool within NRECA’s U.S. member cooperatives for technical and operational expertise to staff each project. Projects generally require a diverse range of expertise, which may include GIS planning, distribution system design, cooperative development and operation, and lineman training, among others, so there are ample opportunity for interested applicants to apply their respective skills to the challenge of rural electric system development in countries around the world.
NRECA International is currently providing expertise in electrification program design; rural utility development; legal, regulatory, financial and economic analysis; and engineering design and analysis, in sixteen countries, including Bangladesh, Bolivia, Brazil, Chile, Costa Rica, the Dominican Republic, Ghana, Guatemala, Haiti, Honduras, Liberia, Pakistan, the Philippines, South Sudan, Tanzania and Uganda, and maintains its headquarters in the Washington, D.C. metropolitan area. Our focus is on resolving the issues that are critical to successful rural electrification program design and implementation.
Customer Service Advisor
NRECA International seeks a qualified and motivated professional with management experience electric utility customer service to serve as a Customer Service Advisor in rural Haiti. The incumbent will design customer information and educational programs for a growing customer base that presently serves over 8,500 customers and is expected to double the served population within a twelve month period.
The Customer Service Advisor will be required to mentor the local Customer Service Manager, as well as to design and oversee customer communications programs. The Advisor will further be required to develop policies and procedures to guide customer service for local staff members, including the means of effectively communicating and educating the growing customer base.
Qualified candidates should have a minimum of seven years of management experience in customer service with an emphasis on design and management of communication programs. Preference will be given to candidates who speak French and/or Creole fluently.
To apply, please send a resume and a cover letter to firstname.lastname@example.org.